Privacy Policy

Compliant with Australian Privacy Act 1988 (Cth)

Data security and management illustration

Introduction

We are committed to protecting your privacy and handling your personal information in a transparent and responsible manner in accordance with Australian Privacy Act 1988 (Cth).

This policy applies to personal information collected through:

Our website: agedcarenursingservices.com.au
Our client and staff portal: ACNSapplications.entireonhire.com.au
Our products and services
Communications with us (including email, phone, and in person)

By using our services, you agree to the terms of this Privacy Policy.

Types of Personal Information We Collect

The personal information we collect depends on the nature of your interaction with us but may include:

Identity and Contact Information

Full name
Telephone number
Email address
Date of birth
Postal and residential address
Medicare Card Number
Identity documents like concession card, pensioners card, driving license

Financial Information

Payment details (such as credit/debit card information, bank account details)
Billing address
Transaction history

Technical Information

Username and password (encrypted)
IP address
Device and browser type
Location data (where enabled)
Website usage data

How We Collect Personal Information

We collect personal information in lawful and fair ways, including:

Direct Collection. When you:

Register for an account
Purchase products or services
Subscribe to newsletters
Contact us with enquiries
Complete forms or surveys

Automated Collection Through:

Cookies and tracking technologies
Website analytics tools
Server logs

Third Parties for processing like

Payment processors
Publicly available sources
Service providers

Where reasonable and practicable, we collect personal information directly from you.

Use of Your Personal Information

We use personal information for purposes including:

Providing our products and services
Processing transactions
Managing client accounts
Responding to enquiries and support requests
Sending service-related communications
Improving our website and services
Complying with legal obligations
Marketing (where permitted by law or with your consent)
Resolving Disputes

We will not use or disclose personal information for purposes unrelated to those described above without your consent, unless required or authorised by law.

We may disclose personal information to:

Service providers and contractors
IT and cloud storage providers
Payment processors
Professional advisers (lawyers, accountants)
Government agencies or regulators where required by law

Information Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Security measures include:

All data is hosted and saved within Australia
Secure servers and encryption
Access controls and authentication procedures
Staff training on privacy compliance
Regular security reviews

When personal information is no longer required, we take reasonable steps to destroy or de-identify it in accordance with legal obligations.

Data Subject Rights (Your Rights)

Under the Privacy Act 1988 (Cth), you have the right to:

Access:
Request access to the personal information we hold about you.
Correction:
Request correction of inaccurate, out-of-date, incomplete, irrelevant, or misleading information.
Withdraw Consent:
Withdraw consent where processing is based on consent.
Make a Complaint:
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us.

We will respond to access or correction requests within a reasonable time and may require identity verification.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality
Analyse website traffic
Remember user preferences
Deliver relevant content and advertisements

You can control or disable cookies through your browser settings. However, disabling cookies may affect website functionality.

Notifiable Data Breaches

If a data breach occurs that is likely to result in serious harm, we will:

Notify affected individuals as required under the Notifiable Data Breaches (NDB) scheme; and
Notify the Office of the Australian Information Commissioner (OAIC).

Contact Information

If you have questions, wish to exercise your rights, or make an enquiry, please contact:

Reach Out To Us